Thursday, July 17, 2008

Press '1' for what?

Last night I made a bunch of phone calls to credit card companies to cancel cards I haven't used in years. Each call was initally answered by a woman who sounds like she lives in a soup can. Invariably, her instructions started off with some form of the message, "Thank you for calling [insert bank name here.] For English, press one, para Espanol..." I hate that.

What the message should say is, "If you are calling from the United States, press one, si llama de otro paĆ­s...." Then you press one and you get to speak to someone in English.

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